It’s disappointing receiving an unusable battery and having to purchase a new one because customer service doesn’t want to help

I've been using this camera for almost 2 years now and with all the updates and accessories that have been added and my time getting to figure out everything this camera has to offer, all I can say is that this camera is the future of film-making and a cinematographers dream come true.The camera alone is something to behold. It sports 4-axis stabilization, giving you incredible, ultra smooth results that feel like a lens floating on a cloud, even while running at extreme speeds. You can also track subjects, giving you the freedom to explore angles you never thought possible while the camera pretty much does the rest of the work for you keeping your subject in focus. The only downside is that this camera is pretty hefty and I'm a pretty built guy so you'll definitely need some solid arm strength for longer shoots. The DJI Flex add-on definitely helps to solve this problem but without it, your arms might get quite sore from a full days shoot.DJI has their own line up of lens' which look incredible themselves, but they also allow of a large array of other lens' so long as you have the proper adapters for it. Not only that, but provided you have the adapters, they too will also benefit from things such as lidar focus and mm zooms, an absolute killer feature. The lidar works incredible and allows for custom setup so that you can adjust auto focus speeds or you can even manually adjust the focus yourself with an extremely versatile focus knob on your right hand grip. The left hand grip sports a joystick for tilting and panning the lens manually.The touch screen interface is extremely intuitive and user friendly. The only function I had a little bit of trouble finding was the monitor flip for when using the DJI flex add-on. It required a little digging through the menus but aside from that, the interface is great. The buttons also have multiple functions allowing for quick and easy on the fly input commands to change an array of features such as focusing, camera modes, len zooms, etc.Battery life is also pretty good. I've used this camera continuously for a lot of shoots and generally was able to squeeze out about 3-4 hours before needing to load in another battery. The batteries are also usable for DJI's other products like their drones so if you're a part of the DJI eco system, the plethora of benefits you gain are truly awesome. They also charge pretty fast as well so if you have at least 3 with a charger nearby, you'll never need to worry about running out of juice on a shoot.The on-board mic itself is pretty good. However, if you decide to use the Z-axis stabilization, you do pick up internal camera noises as the camera powers the arm required to keep the camera stable so something to be aware of. You can use adapters to plug in field mics so it can all record seamlessly straight into the unit.The camera also has incredible add-ons such as the DJI Flex and the 8K Sensor which shoots absolutely jaw dropping footage with the capability for Prores Raw as well purchased as a separate license. There's also a wireless screen monitor you can purchase separately that allows for wireless input from extreme distances and if you mix it with something like the Hyrda car mount, the shots you can get will truly be unreal.The list is just endless in terms of how fantastic this camera is and I truly can't wait to see what else DJI has in store for it in the future because without a doubt, this camera is the future of film-making and a cinematographers dream come true!

Battery came swollen out of the packaging when it was new. Replacement batteries take up to a month to get